Hotel Policy

Arrival & Departure

Check-in: 14:00 till 17:00
Check-out: 6:30 till 12:00
All arrivals and departures out of these hours need to be arranged with the reception.
For more details see:
Early Check-in Check-out
Late Arrival

Payments

Payments on-site can be done by credit card (Visa, Mastercard) or in cash (Euro, US Dollar or Mauritian Rupee).
For all prepayments (international), we accept credit card, International bank transfers will be charged 20 €,  For local reservations, bank transfers are free.
For your security, we apply encryption by using Secure Socket Layer (SSL) when you book online, credit card details will never be stored on our website server.

Currency

Our room rates are displayed and applied in Euros. The daily exchange rate for Mauritian rupees (or other currencies) will be applied for all prepayments and payments by credit card.
All other rates (breakfast, extra-beds, meals, tour desk and all other additional services) are applied in Mauritian rupee only. Should you pay in a different currency, the daily exchange rate will be applied the day of your payment.
For the sake of simplicity, all our prices on the website are indicated in Euros as to give you a better idea of the rates. Please keep in mind, that the prices vary according to the daily exchange rate and that the displayed prices (except room rates) are only indicative.

Prepayments

In order to confirm your reservation, you will need to pay a deposit of 50% of the total price of your reservation (except promotional rates).
The amount will be charged directly after your reservation through our website and confirmed to you via e-mail.
Promotional rates: 100% of the total amount of the reservation will be charged.
Please see our cancellation policy regarding your refund options.

Cancellations

If you modify your reservation up to 30 days before the date of arrival, no fee will be charged. In case of cancellation 30 days before arrival, the total amount of the deposit will be refunded. If cancelled or modified later or in case of no-show, the deposit will not be refunded.
Promotional rates: Non-refundable, the hotel withholds 100% of the total amount of the reservation in case of cancellation, modification or no-show.

Children & Extra Beds

All children under 6 years stay free of charge for children’s cots/extra beds. The maximum of extra beds in a room is 1.
Any type of extra bed is upon request and needs to be confirmed by the reception.
Prices for extra beds:
> 6 years – 7.50€/night
> 12 years – 12.50€/night

Visitors

If you want to bring a guest to the property, you need to inform the reception in advance. Please note that access to the property can be refused by hotel staff to non-clients.
We would kindly ask you to respect this policy. Additional guests are only allowed between 8 and 17 o’clock.

Pets

Pets are not allowed.